Delivery And Fullfilment

Shipping & Delivery — Oakrue

Last updated: 18 Aug 2025

We pack every order with care and ship with reliable, trackable services. Below is exactly what to expect.

Processing Time

  • Orders are prepared and handed to the carrier within 1–2 business days (Mon–Fri, excluding holidays).

  • You’ll receive an email/SMS with your tracking number as soon as your parcel ships.

Delivery Timeframe

  • Standard Insured Delivery: 10–15 days from dispatch for most destinations.

  • Remote addresses or customs inspections can add a little extra time.

Shipping Fees

  • Rates are calculated at checkout based on destination, weight, and parcel size.

  • If your order contains multiple items, we may ship them together to reduce packaging and emissions.

Tracking & Updates

  • Every order includes end-to-end tracking.

  • Status updates are emailed automatically; you can also check the tracking link anytime.

Customs & Duties (International Orders)

  • Import duties, taxes, and brokerage fees (if any) are the responsibility of the recipient.

  • We must declare the actual value of goods on customs forms.

Address Changes & Delivery Attempts

  • Need to correct an address? Email support@oakrue.com within 12 hours of ordering.

  • If a package is returned due to an incorrect address or missed delivery attempts, re-shipping costs may apply.

Lost, Late, or Damaged Parcels

  • If your parcel is marked delivered but you can’t find it, first check with household members/neighbors and your local carrier office, then contact us.

  • If your item arrives damaged or defective, email returns@oakrue.com with photos within 48 hours—you’re fully covered by our Quality Assurance (repair/replacement or refund).

Pre-Orders & Backorders

  • When an item is on pre-order/backorder, an estimated ship date will appear on the product page and in your confirmation email.

Force Majeure

  • Weather, customs holds, strikes, or other events outside our control may occasionally extend delivery times. We’ll keep you updated if this happens.

Questions?
support@oakrue.com | Mon–Fri, 10:00–18:00